AEIOU PRIVACY POLICY
Last Updated: December 17, 2025
This Privacy Policy explains how AEIOU LLC ("AEIOU," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our websites, mobile applications, online courses, credentialing programs, continuing education offerings, coaching services, communities, events, and related services (collectively, the "Services").
This Privacy Policy is incorporated by reference into our Terms of Service. However, this Privacy Policy is not intended to create contractual rights beyond those required by applicable law.
This Privacy Policy does not apply to personal information relating to AEIOU employees, contractors, or personnel.
1. Definitions
"Personal Information" (or "Personal Data") means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to an identified or identifiable individual or household. It does not include information that has been aggregated or deidentified such that it cannot reasonably be linked to an individual.
2. Personal Information We Collect
A. Information You Provide Directly
We may collect personal information you choose to provide, including:
- Identifiers and contact details (name, email address, phone number, mailing address, country of residence)
- Account and profile information (login credentials, profile details, preferences)
- Enrollment, credentialing, and continuing education information (program participation, attendance, submissions, assessments, credential status, renewal and CE records)
- Institutional information (organization name, role/title, billing contact details)
- Communications (emails, messages, support requests, survey responses)
- User content you submit (posts, comments, uploads, images you voluntarily provide)
B. Payment Information
Payments are processed by third-party payment processors (e.g., Stripe and other methods offered through our checkout provider). AEIOU does not store full payment card numbers. We may receive limited transaction data such as billing contact information, payment confirmation, transaction IDs, and fraud indicators.
C. Information Collected Automatically
When you access or use the Services, we may automatically collect:
- Device and log data (IP address, browser type, operating system, timestamps, referring URLs)
- Usage data (pages viewed, features used, course progress events, session activity)
- Approximate location data derived from IP address
D. Information from Third Parties
We may receive personal information from:
- Service providers (hosting, analytics, email delivery, customer support)
- Payment processors (confirmation and fraud signals)
- Social media platforms if you interact with us there
- Institutional or organizational sponsors that purchase access on your behalf (typically limited to name, email address, and enrollment status)
3. How We Use Personal Information
We use personal information to:
- Provide, operate, and maintain the Services
- Process enrollments, credentials, continuing education, and renewals
- Communicate with you regarding your account, programs, credentials, and service updates
- Provide customer support and respond to inquiries
- Improve, secure, and monitor the Services, including fraud prevention and policy enforcement
- Conduct internal analytics, research, and business operations
- Send marketing or promotional communications, subject to your choices and applicable law
- Comply with legal obligations and enforce our agreements and policies
4. How We Disclose Personal Information
We may disclose personal information as follows:
A. Service Providers
To third-party vendors that perform services on our behalf (e.g., hosting, analytics, email delivery, customer support), subject to contractual restrictions.
B. Payment Processors
To process transactions and manage fraud prevention.
C. Institutional Customers
Where access is sponsored by an employer, university, or other organization, we may share limited information necessary to administer the program (such as enrollment or credential status), subject to law and contract.
D. Legal and Compliance
To comply with applicable law, lawful requests, court orders, or to protect the rights, property, or safety of AEIOU and others.
E. Business Transfers
In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
F. With Your Direction or Consent
Where you request or authorize disclosure.
5. Cookies, Analytics, and Similar Technologies
We and our service providers may use cookies, pixels, SDKs, and similar technologies to operate the Services, remember preferences, maintain security, prevent fraud, and understand how the Services are used.
At this time, these technologies are used primarily for functionality and analytics. If we later engage in interest-based advertising or retargeting, we will update this Privacy Policy and provide any required notices and choices.
Your choices: You may control cookies through your browser or device settings. Blocking cookies may affect certain features.
6. Your Choices
- Marketing communications: You may opt out of promotional emails via the unsubscribe link. You cannot opt out of essential service communications.
- Account information: You may update certain profile details through your account, where available.
- Cookies: You may manage cookies as described above.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, administer credentials and renewals, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the nature of the data and legal requirements.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and AEIOU cannot guarantee absolute security.
9. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.
10. Third-Party Services
The Services may link to third-party websites or services. This Privacy Policy does not apply to third parties, and we are not responsible for their practices.
11. International Users
AEIOU is based in the United States. If you access the Services from outside the United States, your personal information may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of protection as your home jurisdiction.
Where required by law, we rely on appropriate safeguards for international data transfers.
12. Sale of Personal Information; Targeted Advertising
We do not sell personal information for monetary consideration.
As of the Last Updated date above, we do not knowingly share personal information for cross-context behavioral advertising ("targeted advertising"). If our practices change, we will update this Privacy Policy and provide any rights required by applicable law.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the "Last Updated" date when changes are made. If changes materially affect how we process personal information, we will provide notice as required by law.
14. Contact Us
For privacy-related questions or requests:
Email: [email protected]
REGION-SPECIFIC DISCLOSURES
A. U.S. State Privacy Rights (Including California)
Residents of certain U.S. states may have rights to access, correct, delete, or obtain a copy of their personal information, and to opt out of certain processing, if applicable.
To submit a request, email [email protected] with the subject line "Privacy Rights Request." We will verify your identity before processing requests. Authorized agents may submit requests where permitted by law.
AEIOU does not discriminate against individuals for exercising privacy rights.
B. Nevada Residents
Nevada law permits certain residents to opt out of future sales of covered information. AEIOU does not sell covered information as defined by Nevada law. Requests may be sent to [email protected].
C. EEA, UK, and Switzerland (GDPR)
Controller
AEIOU LLC is the data controller.
Legal Bases
We process personal data based on:
- contract performance
- legitimate interests (service improvement, security, operations)
- consent (where required)
- legal obligations
Your Rights
Subject to law, you may have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. You may lodge a complaint with a supervisory authority, though we encourage contacting us first.
Transfers
Personal data may be transferred outside your jurisdiction, including to the United States, using recognized safeguards such as Standard Contractual Clauses where required.
To exercise rights, email [email protected] with the subject line "EU/UK/CH Privacy Request."
